We respect your privacy
Kerrs respects your right to privacy and is committed to safeguarding the privacy of our clients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information. “Personal Information” is the information we hold which is identifiable as being about you.
Who we are
Our website address is: https://www.kerrs.law
Collection of personal information
Kerrs will, from time to time, receive and store personal information you enter, upload or transmit via our website, provide to us directly via email or post, or give to us in other forms (including verbally). Personal information may be stored electronically (including on a local or cloud-based server) or in paper hard copy format. You may provide us information such as your name, phone number, address, and email address to enable us to send correspondence to you, provide updates and complete the services you engage us to complete. We may collect additional information at other times,
including but not limited to, when you provide feedback, or when you provide information about your personal or business affairs, change your contact or email preference, respond to surveys and/or promotions, provide financial or credit/debit card information, or communicate with our staff. We may obtain or collect personal information about you that is already publicly available – for example from social media platforms or public registers.
We may collect any other personal information you provide us while interacting with us, including information and documents provided to verify your identity.
How we collect your personal information
Use of your personal information
Kerrs may use personal information collected from you to provide you with information, advice, recommendations, updates, and our services. We may also make you aware of new and additional services and opportunities available to you. We may use your personal information to improve our services and better understand your needs. Kerrs may contact you by a variety of measures including, but not limited to telephone, email, SMS/Text or post. Any personal information that is collected by us is stored on our computer systems and within hard copy files as appropriate.
Kerrs retains personal information for as long as deemed necessary to fulfil the purpose for which that information has been collected and as specified in record retention policies. We are required to keep legal files for a minimum period of 7 years from the closure of a legal file unless otherwise indicated.
Disclosure of your personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, auditors, relevant statutory or government authorities or subcontractors insofar as reasonably necessary for the purposes set out in this policy. Personal information is only supplied to a third party when it is required for the delivery of our services or to comply with our legal and statutory obligations. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of Kerrs, its staff, customers, or third parties. Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia. These may include but are not
limited to New Zealand, the United Kingdom, Hong Kong, the United States of America or other regions. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Security of your personal information
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). An administration fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or if you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us on:
+61 2 9922 4111 or email us at: firstname.lastname@example.org
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. We may require you to verify your identification before we can respond to any request for details about the personal information we hold about you.
Complaints about privacy
If you have any complaints about our privacy practices, please send in details of your complaints to Suite 2504, Level 25, Tower 2, Darling Park, 201 Sussex Street, SYDNEY NSW 2000, Australia. We take complaints very seriously and will respond within 28 days after receiving written notice of your complaint.
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